datannur is open-source software, usable without a paid license. Publisher support is therefore not a condition for accessing the product, but rather a framework for continuity, reliability, and evolution for partners and organizations wishing to rely on datannur over the long term. It ensures a clear point of support for the product without replacing professional guidance.
To install, configure, and use datannur independently, please consult the documentation.
When datannur becomes a tool used on a long-term basis, the question is no longer just about its initial deployment, but also its reliability and adaptation over time. Publisher support provides a clear framework for fixes, updates, level 2 technical assistance, and product evolution based on usage.
It thus secures the use of datannur while giving more weight to the needs reported by partners and organizations when prioritizing the roadmap. The product remains usable independently, but those who wish to do so can rely on the publisher to guarantee its continuity, reliability, and evolution.
Support covers product continuity and reliability: fixes, updates, level 2 technical assistance, and exchanges related to the use of datannur. It provides a point of contact when a technical question arises, a behavior needs to be corrected, or a need for product evolution must be reported.
Depending on the chosen level, it can also include closer monitoring, enhanced prioritization, and a more regular exchange framework with the publisher. Reported needs can thus be better integrated into the product roadmap, particularly when they concern data sources, metadata, or features useful for multiple use cases.
Publisher support does not replace professional guidance, governance missions, GDPR audits, or on-the-ground project management. These needs are the responsibility of partners or the organization’s internal teams.
When this type of support is necessary, datannur can direct organizations to partners suited to their context.
Support is intended for both partners and user organizations, depending on their level of usage and needs.